$capabilities/design

Design judged by what it changes

Interfaces are where every other decision gets audited by a customer. We design against the numbers the business already watches, and we test the version we disagree about.

$what we do here

Three things clients bring us design work for

Understand before drawing

Most redesign briefs describe a symptom. We find where people actually fall out of the journey before anyone opens a canvas.

Funnel and session analysis on the live productInterviews with the people who use it dailyA ranked list of where value leaksBaselines recorded before any changeA scope small enough to measure

Design systems, not screens

A file full of beautiful screens is a liability if it cannot be built or extended. We design the system your engineers will actually ship.

Components designed with the constraints they will meetStates, errors and empty cases drawn, not assumedAccessibility as a build rule rather than an auditTokens and documentation your team ownsHandover in the tools your engineers already use

Prove it in the funnel

We test the decisions we cannot settle by argument, and we accept the result — including when it says our version lost.

Hypotheses written before the build, not afterTests sized so the result means somethingOne primary metric agreed in advanceLosing variants reported as plainly as winnersA record of what was learned, not just shippedBook a call
$evidence

Taste is not a substitute for evidence

We hold strong opinions about craft and we still write down the metric a change is meant to move. When the numbers disagree with us, the numbers decide.

MeasuredEvery change ties to one primary metric
AccessibleWCAG 2.2 AA as a build rule
SystemisedComponents, tokens and docs handed over
3-8 wksDiscovery to a tested first release

What we design and build on

A short, deliberate list — each in production on a system we maintain. See the full partner stack.

Shopify PlusCommerce partner
ContentfulContent platform partner
SanityStructured content partner
VercelDelivery partner
WebflowMarketing surfaces
SegmentCustomer data
KlaviyoLifecycle marketing
CloudflareEdge, DNS and WAF

Clients we work with

Bayt Travel
Travel Secrets
DAX — Doha Express
Orangetheory Fitness
Nova Fertility
Octillion Global
Ornamint
Shubhra Krishan
IKISAKI
$case studies

Design case studies

Booking flow
TravelBayt TravelA booking journey rebuilt for mid-range phones on Gulf networks, with merchandising the marketing team publishes itself.
Storefront
CommerceIKISAKIA storefront rebuilt against a performance budget, then tested on the collection page rather than argued about.

What we will not do

Most redesign briefs are a symptom described as a solution. These are the ones we hand back.

$./design-audit
01Redesign a product whose funnel nobody has looked at.02Deliver screens with no states, errors or empty cases.03Treat accessibility as a pass at the end.04Call a test conclusive because it agreed with us.05Hand over a design system with no documentation.