Somebody owns it on a Sunday
Launch is the cheap part. We run the platforms we build — releases, budgets, incidents and the review nobody enjoys — until your team wants the keys.
Three reasons clients keep us on after launch
Releases that are boring
A release should be the least interesting part of the week. We make it repeatable, observable and reversible.
→Every change through CI, no manual steps→Preview environments per branch→Instant rollback with a rehearsed procedure→Release notes written for the business→Change windows agreed with the people affectedWatch the right things
Most alerting is noise until somebody tunes it. We alert on what a customer would notice and silence the rest.
→Alerts tied to customer-visible symptoms→Budgets for performance, cost and third-party bytes→An owner recorded against every third-party script→Dashboards a non-engineer can read→Quiet hours that are actually quietOwn the incident
When something breaks, there is a named person, a written path and a review that produces a change rather than a document.
→A named owner and escalation path per platform→Severity agreed in advance, not during the fire→Status communication drafted before it is needed→Review within a week, with one committed change→Postmortems without blame, with actionsBook a call →Uptime is a habit, not a promise
The platforms we operate stay up because the dull work happens weekly: restores rehearsed, dependencies patched, budgets checked, alerts pruned. None of it is visible until the week it saves you.
What we operate on
A short, deliberate list — each in production on a system we maintain. See the full partner stack.
Clients we work with
Operations case studies
What we will not do
Most retainer briefs are a support inbox with no owner. These are the ones we hand back.
$./retainer→